FAQ regarding suspicions emails

Frequently Asked Questions protecting
your personal information and suspicions emails

How can I recognize suspicious emails?

  • Do not respond to emails requesting personal information
  • You do not recognize the sender or sender’s handle and the email, instant message, or chat
    contains a link to a web page.
  • The email warns you to change your password, indicates the source is someone from the help
    desk or a senior leader in the organization.

How else can I protect my personal information?

  • Do not complete forms that ask for personal financial information
  • Do not “like” or “share” coupons on social media. Often these are fake and will share your
    information.
  • Always ensure you’re using a secure website when submitting credit card or other sensitive
    information via your Web browser. Not all scam sites try to show the https:// or security lock.
  • Examine address line carefully. Were you directed to PayPal? Or does the address line look like
    something different: “http://www.gotyourpassword.com/paypal/login.htm”
  • Regularly log into your online accounts.
  • Regularly check your bank, credit and debit card statements to ensure all transactions are
    legitimate.
    o If you have concerns, call the bank direct but never use the number in the email, it could
    be fake
  • Never open attachments if you do not know the sender
  • All emails received from external addresses to your Norton email account will be tagged with the
    word “External” within the subject line. In addition, the body of the email will be tagged
    “Caution: External Email” at the top.

What should I do if I suspect an email is not legitimate?

  • Report to the Information Services Security Group at AskISSecurity@NortonHealthcare.org.